MOST FREQUENTLY ASKED QUESTIONS
Q) What are my options for paying?
A) PayPal, credit card and email money transfer. Or cash if you are near enough :)
Q) Are there special washing instructions?
A) INITIAL PREP:
-Wash your soakers in hot or warm water before use, they are ready for use just after 1 wash. Tumble dry on low/medium heat.
SUBSEQUENT WASHES:
-All pieces can be washed/dried together. After use, store soiled diapers in a laundry bag or pail until you are ready. If soakers are really soiled do a cold rinse cycle (if not heavily soiled you can skip this step) then a regular warm or hot wash cycle (avoid HOT water if the covers are in the load too) with soap and toss into the dryer. ALL PIECES are machine wash and dryer safe! Be sure to attach the hook and loop tabs to the front strip of the cover to avoid any snagging that may occur during wash cycle.
For optimal longevity of your diapers you may hand wash your covers and hang them to dry.
WE HIGHLY RECOMMEND HANDWASHING :)
Q) How do you handwash the covers?
A) There are many ways you can handwash, for me the easiest is to fill the bath tub with a small amount of water - toss in all the covers with them completely uncinched so they lay flat. Swish them all around so they get a bit rinsed. I then take a bar of soap and rub the bar against each cover, i then rub them against themselves to give a little scrub - I then rinse them in the bath water. I wring them in a towel to get out excess water and hang to dry over the shower rod. Only takes a few minutes for a small load of covers.
Q) What is your return policy?
A) Due to the nature of this product we do not offer returns on our cloth diapers. If you have an issue or concern please contact us directly at greenlinediapers@gmail.com and we will do our best to get you loving your new diapers.
Q) Do you accept print requests?
A) Yes! If you have cool fabric contact us for options. We love the idea of you seeing an awesome print on Etsy and turning it into a custom cover!
Q) When can I expect to receive my custom order?
A) -Please allow a 1-2 week sewing period to complete your custom order followed by approximately 1 week for shipping.
- READY TO SHIP ITEMS: please allow 2-3 days for shipment of these items, followed by approx. 1-2 weeks for shipping
Q) Can I use diaper creams with these diapers?
A) Yes. Although we hope you won’t need to.
Q) What are the soakers made of?
A) The soakers are made from high quality bamboo and cotton(30% cotton and 70% bamboo) . Our soakers are soft, gentle and very absorbent – perfect for diapers!
Q) What do I do if the cover gets dirty/wet?
A) If a cover feels damp simply hang it up to air out and use a new one. Using 2 or more covers in rotation allows for longer use of your covers without needing to be washed in between. If a cover becomes soiled I suggest rinsing it with cold water then tossing it into your laundry bag. Warm water would set a stain… make sure to rinse with cold.
Q) Can I have part of my order shipped to my friend?
A) We prefer to send the entire order to the original purchaser - many requests to sent specific items from an order to a separate address becomes quite hard to keep track of and things tend to get mixed up or held up taking longer than needed. We kindly ask that if you want to sent part of your order to a friend that you do so once you have the products in your possession. With so many different orders coming and going all the time this is simply much easier for us. Thank you very much for your understanding in this matter.
Q) What are your office hours?
A) OFFICE HOURS: Monday to Friday-> 9am- 2pm
*If you send us an email during non office hours please allow up to 2 business days for a reply - thank you*
Q) What are my shipping options? Will my package have tracking and insurance?
A) We ship everything by surface mail based on it's weight and size. Whenever possible we use PayPal shipping for an even better rate of shipping. Here is a breakdown of information regarding what that means:
Shipping within Canada (we are shipping from ON,Canada)
- Packages sent lettermail and oversize lettermail do not include tracking. (examples of lettersize packages would be 1-4 covers, or 1 individual soaker and cover - it must fit through a mail slot). The cost of lettermail packages within Canada range from $2-4
-Anything larger than a lettermail size is considered a parcel and will travel surface mail, includes a tracking # and up to $100 insurance. If you wish to have your package insured for more than $100, additional insurance can be purchased for $2 for every $100 coverage. The cost of parcel post varies greatly depending on the size of your order and where in Canada it is being shipped.
Some examples:
- A smaller parcel would on average cost between $8-$13 to ship.
- A larger parcel would on average cost between $12-$30
**Both of these options usually say allow up to 8 business days for mail to be received**
Shipping between Canada and the US
-Packages sent light packet, small packet air and surface are shipped without tracking, with the value of the contents clearly stated on the customs form for insurance and duty purposes.
We are not responsible for lost or stolen packages that are sent without tracking. If you have not received your package within 60 days please let us know -we can't open a claim with Canada Post regarding a lost package to the US until 75 calendar days have passed.
-If a package is greater than 1kg it automatically is shipped expedited which includes a tracking # only - no insurance coverage. If you wish to have your package insured insurance can be purchased for $2 for every $100 coverage.
Examples of parcel package size- shipping to the US:
*1-2 covers would ship light packet - cost is approx. $8
*3+ covers would travel as small packet- cost ranging from $10.00
*a medium sized package UNDER 2lbs would cost approx. $11.50-$20
*large Packages over 2lbs would go as expedited parcel post usually costing between $20-$35
International Shipping
international shipping is available, you can checkout through the website and we will then quote the order according to the items in the order, any additional shipping cost will be invoiced to the email address associated with the order. *You may wish to email us prior to ordering to get a shipping quote, if so please provide us with your full mailing address in the initial email*
If you wish to receive tracking on your purchases please email me at greenlinediapers@gmail.com within 24 hours of your purchase so tracking options can be discussed.
Please be aware all prices above are my estimates based on averages of package size. Of course cost will vary depending on where the parcel is getting shipped to. We do our best to ensure quality packing and to provide you with the best rate possible. We do use PayPal shipping whenever possible and that gives an extra discount on shipping costs.
Q) What are my options for paying?
A) PayPal, credit card and email money transfer. Or cash if you are near enough :)
Q) Are there special washing instructions?
A) INITIAL PREP:
-Wash your soakers in hot or warm water before use, they are ready for use just after 1 wash. Tumble dry on low/medium heat.
SUBSEQUENT WASHES:
-All pieces can be washed/dried together. After use, store soiled diapers in a laundry bag or pail until you are ready. If soakers are really soiled do a cold rinse cycle (if not heavily soiled you can skip this step) then a regular warm or hot wash cycle (avoid HOT water if the covers are in the load too) with soap and toss into the dryer. ALL PIECES are machine wash and dryer safe! Be sure to attach the hook and loop tabs to the front strip of the cover to avoid any snagging that may occur during wash cycle.
For optimal longevity of your diapers you may hand wash your covers and hang them to dry.
WE HIGHLY RECOMMEND HANDWASHING :)
Q) How do you handwash the covers?
A) There are many ways you can handwash, for me the easiest is to fill the bath tub with a small amount of water - toss in all the covers with them completely uncinched so they lay flat. Swish them all around so they get a bit rinsed. I then take a bar of soap and rub the bar against each cover, i then rub them against themselves to give a little scrub - I then rinse them in the bath water. I wring them in a towel to get out excess water and hang to dry over the shower rod. Only takes a few minutes for a small load of covers.
Q) What is your return policy?
A) Due to the nature of this product we do not offer returns on our cloth diapers. If you have an issue or concern please contact us directly at greenlinediapers@gmail.com and we will do our best to get you loving your new diapers.
Q) Do you accept print requests?
A) Yes! If you have cool fabric contact us for options. We love the idea of you seeing an awesome print on Etsy and turning it into a custom cover!
Q) When can I expect to receive my custom order?
A) -Please allow a 1-2 week sewing period to complete your custom order followed by approximately 1 week for shipping.
- READY TO SHIP ITEMS: please allow 2-3 days for shipment of these items, followed by approx. 1-2 weeks for shipping
Q) Can I use diaper creams with these diapers?
A) Yes. Although we hope you won’t need to.
Q) What are the soakers made of?
A) The soakers are made from high quality bamboo and cotton(30% cotton and 70% bamboo) . Our soakers are soft, gentle and very absorbent – perfect for diapers!
Q) What do I do if the cover gets dirty/wet?
A) If a cover feels damp simply hang it up to air out and use a new one. Using 2 or more covers in rotation allows for longer use of your covers without needing to be washed in between. If a cover becomes soiled I suggest rinsing it with cold water then tossing it into your laundry bag. Warm water would set a stain… make sure to rinse with cold.
Q) Can I have part of my order shipped to my friend?
A) We prefer to send the entire order to the original purchaser - many requests to sent specific items from an order to a separate address becomes quite hard to keep track of and things tend to get mixed up or held up taking longer than needed. We kindly ask that if you want to sent part of your order to a friend that you do so once you have the products in your possession. With so many different orders coming and going all the time this is simply much easier for us. Thank you very much for your understanding in this matter.
Q) What are your office hours?
A) OFFICE HOURS: Monday to Friday-> 9am- 2pm
*If you send us an email during non office hours please allow up to 2 business days for a reply - thank you*
Q) What are my shipping options? Will my package have tracking and insurance?
A) We ship everything by surface mail based on it's weight and size. Whenever possible we use PayPal shipping for an even better rate of shipping. Here is a breakdown of information regarding what that means:
Shipping within Canada (we are shipping from ON,Canada)
- Packages sent lettermail and oversize lettermail do not include tracking. (examples of lettersize packages would be 1-4 covers, or 1 individual soaker and cover - it must fit through a mail slot). The cost of lettermail packages within Canada range from $2-4
-Anything larger than a lettermail size is considered a parcel and will travel surface mail, includes a tracking # and up to $100 insurance. If you wish to have your package insured for more than $100, additional insurance can be purchased for $2 for every $100 coverage. The cost of parcel post varies greatly depending on the size of your order and where in Canada it is being shipped.
Some examples:
- A smaller parcel would on average cost between $8-$13 to ship.
- A larger parcel would on average cost between $12-$30
**Both of these options usually say allow up to 8 business days for mail to be received**
Shipping between Canada and the US
-Packages sent light packet, small packet air and surface are shipped without tracking, with the value of the contents clearly stated on the customs form for insurance and duty purposes.
We are not responsible for lost or stolen packages that are sent without tracking. If you have not received your package within 60 days please let us know -we can't open a claim with Canada Post regarding a lost package to the US until 75 calendar days have passed.
-If a package is greater than 1kg it automatically is shipped expedited which includes a tracking # only - no insurance coverage. If you wish to have your package insured insurance can be purchased for $2 for every $100 coverage.
Examples of parcel package size- shipping to the US:
*1-2 covers would ship light packet - cost is approx. $8
*3+ covers would travel as small packet- cost ranging from $10.00
*a medium sized package UNDER 2lbs would cost approx. $11.50-$20
*large Packages over 2lbs would go as expedited parcel post usually costing between $20-$35
International Shipping
international shipping is available, you can checkout through the website and we will then quote the order according to the items in the order, any additional shipping cost will be invoiced to the email address associated with the order. *You may wish to email us prior to ordering to get a shipping quote, if so please provide us with your full mailing address in the initial email*
If you wish to receive tracking on your purchases please email me at greenlinediapers@gmail.com within 24 hours of your purchase so tracking options can be discussed.
Please be aware all prices above are my estimates based on averages of package size. Of course cost will vary depending on where the parcel is getting shipped to. We do our best to ensure quality packing and to provide you with the best rate possible. We do use PayPal shipping whenever possible and that gives an extra discount on shipping costs.